CREVIAQ Refund & Digital Product Policy
Effective Date: September 1, 2026
CREVIAQ products are downloadable digital products. Digital delivery may begin immediately after successful payment or when the customer receives access to the purchased files.
Because digital products cannot normally be returned in the same manner as physical goods after access or download has been provided, refund eligibility may be limited once digital delivery has occurred, subject always to applicable consumer law.
CREVIAQ will review reasonable refund or remediation requests involving:
Duplicate purchases of the same product.
A customer being charged incorrectly.
A purchased file that is materially corrupted or cannot be accessed and cannot reasonably be replaced or corrected.
Failure by CREVIAQ's systems to provide the purchased digital product after confirmed successful payment.
Other circumstances where a refund is required by applicable law.
Before issuing a refund for a technical delivery problem, CREVIAQ may first attempt to provide a replacement download, corrected file or reasonable technical assistance.
Customers should contact support@creviaq.com with their name, purchase email, order or transaction reference, product purchased and description of the issue.
Refund requests should normally be submitted within 14 days of purchase. This period does not reduce any mandatory consumer rights that apply under relevant law.
CREVIAQ does not ordinarily provide refunds solely because a customer changes their mind after successfully receiving or accessing a functioning digital product, except where applicable law requires otherwise.
Approved refunds will normally be returned through the original payment method where technically and legally possible. Processing times may depend on the payment provider and customer's financial institution.
Fraudulent refund requests, chargeback abuse, unauthorized redistribution or other misuse may result in suspension of access and other appropriate action.
Nothing in this policy removes or restricts statutory rights that cannot legally be excluded.
Refund/support enquiries: support@creviaq.com